Frequently Asked Questions (FAQ)

1. What cleaning services does AG Cleaning offer?

At AG Cleaning, we offer a wide range of cleaning services to meet the needs of our clients. These include:

Residential Cleaning: Deep cleaning, regular cleaning, and post-renovation cleaning.
Commercial Cleaning: Office, building, store cleaning, and more.
Carpet and Upholstery Cleaning: Stain removal and deep cleaning.
Eco-friendly Cleaning: We use eco-friendly cleaning products to protect your health and the environment.

2. How can I request a cleaning service?

You can request our cleaning services in the following ways:

Call us at : (+1 236 788 2481).
Email us at customerservice@agcleaningca.com
Fill out the contact form on our website (www.agcleaningca.com).

We will get in touch with you to coordinate the details of your service.

3. Do you offer emergency cleaning services?

Yes, we offer emergency cleaning services for urgent situations such as post-flood cleaning, event cleanup, or any other immediate need. Please contact us directly to discuss your situation and how we can assist you as quickly as possible.

4. What are your cleaning service rates?

Rates depend on the type of service and cleaning frequency. We offer customized quotes based on the size of the space, the type of cleaning, and the frequency of service. For an accurate estimate, please contact us for a free consultation.

5. Can I hire a regular cleaning service?

Yes, we offer regular cleaning plans that fit your needs. Whether weekly, bi-weekly, or monthly, we can schedule cleanings that align with your routine.

6. Do you use eco-friendly cleaning products?

Yes, at AG Cleaning, we care about the environment and the health of our clients. We use eco-friendly cleaning products that are free of harsh chemicals and safe for children, pets, and individuals with allergies.

7. How do you ensure the quality of your cleaning service?

At AG Cleaning, our priority is to provide high-quality service. Our cleaners are trained and experienced professionals. Additionally, we follow up with our clients after each service to ensure they are fully satisfied. If you’re not satisfied with the service, we will correct it immediately.

8. What should I do before the cleaning team arrives?

To ensure the service is carried out efficiently, we recommend that you:

Clear specific areas that need special attention.
Reposition any delicate or valuable items if necessary.
Inform the team if you have any preferences or areas requiring special attention.

9. What should I do if I have a complaint or issue with the service?

If you are not completely satisfied with our service, please contact us immediately. We are committed to resolving any issues as quickly as possible and ensuring your satisfaction.

10. What payment methods do you accept?

We accept a variety of payment methods, including:

Credit and debit cards (Visa, MasterCard, etc.).
Bank transfers.
Cash payments (only for on-site services).

11. What areas do you cover for cleaning services?

Currently, we provide cleaning services in Vancouver and surrounding areas. If you’re unsure if we cover your area, contact us, and we’ll be happy to check the availability.

12. Are your cleaning services safe for my pets?

Yes, we use eco-friendly cleaning products that are safe for your pets. Our professionals are trained to work safely and respectfully around animals in your home.